Terms & Conditions

These Terms and Conditions govern the provision of cleaning services by Aspire Perfection LTD to the individual or entity (Client) scheduling or receiving the Service. This Agreement also governs the use of the Company’s website. By engaging with the Company for any cleaning services or using the website, the Client agrees to the following terms:

1. Scope of Work

1. Standard Cleaning (Level 1)

General Areas & Living Spaces (Bedrooms, Living Room, Hallways, etc.)

Dust all surfaces (tables, shelves, countertops, dressers, nightstands)
Dust skirting boards and door frames
Sweep and mop all floors (hardwood, tile, vinyl, etc.)
Vacuum carpets and rugs
Vacuum under furniture (if accessible without moving heavy furniture)
Empty all trash bins
Dust and wipe down light switches, doorknobs, remote controls, and handles
General tidying (straightening cushions, organising small items)
Making the beds

Kitchen

Wipe down kitchen countertops and backsplash
Wipe down exterior of all appliances (fridge, oven, dishwasher, kettle, toaster, etc.)
Clean inside and outside of the microwave
Sanitise sink and taps
Wipe down cabinet fronts and handles
Wipe down dining table and chairs
Sweep and mop floors

Bathrooms

Clean and sanitise toilets, sinks, and countertops
Wipe down mirrors and glass surfaces
Scrub and disinfect showers, tubs, and tiles
Wipe down and sanitise all fixtures (taps, showerheads, handles)
Empty trash bins

2. Deep Cleaning (Level 2) - Thorough Top-to-Bottom Clean

Includes everything in Standard Cleaning, plus:

General Areas & Living Spaces

Move light furniture to clean underneath (chairs, side tables, sofas if accessible)
Dust and Wipe down all light fixtures, door frames and skirting boards
Clean interior windows
Clean inside closets, wardrobes, and drawers (upon request)

Kitchen

Deep clean and sanitise backsplash and grout
Clean inside and outside of the oven (including racks and door)
Clean inside and outside of the refrigerator (including drawers and shelves)
Clean inside cabinets and drawers
Descale and deep clean kitchen sink and taps

Bathrooms

Deep scrub grout and tiles (removal of, mold, limescale buildup)
Clean inside cabinets and drawers
Remove limescale buildup from showerheads and taps
Scrub and disinfect trash bins inside and out

2. Client Responsibilities

The Client is responsible for providing access to the property on the scheduled date and time of service. If access is not available, the cleaner will wait up to 15 minutes. After this period, the service will be cancelled and the deposit retained.

The Client is also responsible for ensuring the safety and security of the premises. This includes deactivating security alarms, securing pets, and removing hazardous materials or objects before the cleaning service begins. The Company will not be liable for damages, delays, or injuries resulting from unsafe conditions on the Client’s property.

If the Client prefers or requires the use of their own cleaning equipment or supplies, they must ensure that these items are in good working condition. The Company is not responsible for any damage or insufficient results due to Client-provided supplies.

3. Payment Methods

The Client agrees to pay the agreed-upon service fee for the Service. Payments can be made through the Company’s available methods, which include online payment options, cash and bank transfers. Payment is due immediately after the clean is complete unless other payment terms are agreed upon in advance. Failure to remit payment in a timely manner may result in additional fees or suspension of future Services.

4. Cancellation and Rescheduling Policy

Cancellations/Rescheduling made more than 24 hours before the scheduled service incur no charge.
Cancellations/Rescheduling made within 24 hours of the appointment will result in loss of the deposit.

5. Damage and Liability

5.1 Liability for Damages:
The Company will not be held responsible for damages resulting from normal wear and tear, pre-existing conditions, or fragile items that are improperly secured. The Client must notify the Company of any such conditions or items prior to the start of the Service.

5.2 Accidental Damage:
If accidental damage occurs because of the actions of the Company’s personnel, the Client must notify the Company in writing within 24 hours of the Service. Failure to notify the Company within the 24-hour period releases the Company from liability.

5.3 Unforeseen Circumstances:
The Company is not liable for damage caused by unforeseen events during the Service, such as water leaks, electrical malfunctions, fires, or acts of nature.

5.4 Fragile or High-Value Items:
The Client is responsible for informing the Company of any fragile or high-value items on the property, such as artwork, antiques, or heirlooms. It is recommended that the Client move such items before the cleaning service begins. If not removed, the Company assumes no liability for any damage to these items.

6. Supplies and Equipment

6.1 Company-Provided Supplies:
Unless otherwise agreed, the Company will provide all necessary cleaning supplies and equipment, including cleaning agents and disinfectants to perform the Service as outlined in this Agreement. However, in most cases mops and vacuums may need to be provided by the clients – to avoid cross contamination.

6.2 Client-Provided Supplies:
If the Client prefers to use their own cleaning products or equipment, they are responsible for providing these items. The Company does not guarantee the performance or outcome when using Client-provided supplies and will not be held liable for any deficiencies in the cleaning results.

7. Insurance

7.1 Liability Insurance:
The Company carries general liability insurance that covers property damage or bodily injury caused by its cleaning personnel during work. Proof of insurance can be provided upon request.

7.3 Limitations of Liability:
The Company’s liability is limited to the amount of insurance coverage. The Company is not responsible for any indirect or consequential damages beyond the coverage limits.

7.4 Proof of Coverage:
Upon request, the Company will provide proof of insurance and bonding to the Client prior to the start of the Service.

8. Modification of Services

The Company reserves the right to modify, alter, or discontinue any of its Service offerings, including pricing, at any time. Any such changes will be communicated to the Client before the Client’s next scheduled Service. Continued use of the Company’s services after such changes are made constitutes the Client’s acceptance of the modified terms.

9. Warranties

The Company makes every reasonable effort to provide high-quality cleaning services. While we strive for excellence, we do not guarantee specific results due to the subjective nature of cleaning standards. The Company disclaims all warranties, whether express or implied, including but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement.

If the Client has reasonable concerns about the quality of the Service provided, the Company may, at its discretion, offer a one-time re-clean of the areas in question. This offer is subject to the Company’s assessment of the complaint, and the concerns must be reported within 24 hours of the original service. The re-clean is offered as a goodwill gesture and is not legally required.

The subjective nature of cleaning standards means that minor differences in expectations may not always be met. In such cases, the Company is not obligated to re-clean or issue refunds. The Client’s sole remedy for dissatisfaction remains as outlined in Section 5 regarding damages.

10. Suspension or Termination of Service

The Company reserves the right to suspend or terminate the Client’s use of its services or website, without notice, for any violation of these Terms and Conditions or any other reason at the Company’s sole discretion. If the Client’s account is suspended or terminated, any outstanding payments for Services already provided will remain due and payable.

11. Dispute Resolution

In the event of a dispute arising from the Service, both parties agree to attempt resolution through good-faith negotiations. If an agreement cannot be reached, the dispute will be resolved through mediation or arbitration before pursuing legal action.

12. Modifications

The Company reserves the right to modify these Terms and Conditions at any time. Any changes will be communicated to the Client prior to their next scheduled Service. Continued use of the Service after such modifications constitutes acceptance of the updated terms.

By scheduling and accepting the Service, the Client agrees to all the terms and conditions set forth in this Agreement.