Refund Policy

At Aspire Perfection, we strive to provide exceptional cleaning services and understand that circumstances may change. This Refund Policy outlines the terms for cancellations and rescheduling of services.

Cancellations

Clients wishing to cancel a scheduled cleaning service will incur a 3% processing fee, which will be deducted from the total service fee. The remaining balance will be refunded to the Client. If a cancellation is made less than 24 hours prior to the scheduled service, Aspire Perfection will retain 25% of the service fee, and the remaining balance will be refunded to the Client.

Rescheduling

Clients may reschedule their cleaning service free of charge, provided the request is made at least 12 hours before the originally scheduled time. If the rescheduling request is made within the 12-hour window before the scheduled service, it will be denied, and the service will proceed as originally scheduled.

Should the Client be unable to provide access to the property at the scheduled time without notifying Aspire Perfection within the allowed rescheduling period, Aspire Perfection will retain 25% of the service fee and refund the remaining 75%.

This policy ensures that we can accommodate our scheduling needs and provide our services effectively. If you have any questions regarding this Refund Policy or require further assistance, please contact us at:
Email: info@aspireperfection.co.uk
Phone: +44 7704760058

Service Concerns & Rectifications

If a Client is dissatisfied with any part of the cleaning service, they must report the issue within 24 hours of the service completion.

Rectification: We will send a cleaner back to address and rectify the issue as soon as possible.
Partial Refund: If rectification is not possible due to scheduling constraints or other reasons, Aspire Perfection will offer a partial refund based on the scope of the issue.

This policy ensures that we can accommodate our scheduling needs and provide our services effectively.